Returns & Exchanges

Fears Watch Company Limited offers a 28-day return period for all timepieces and accessories, provided they remain in their original, unworn condition with all protective packaging intact. We are committed to ensuring your complete satisfaction with every British-built watch delivered to your door.

1

Notify Our Team

Contact our client service department via email to request a Return Merchandise Authorization (RMA) number and initiate the formal return process.

2

Secure Packaging

Carefully place the watch in its original presentation box, ensuring all warranty cards, manuals, and protective stickers are included to avoid restocking fees.

3

Courier Collection

Affix the provided shipping label to your parcel and schedule a collection with our authorized courier to ensure the shipment is fully insured during transit.

4

Inspection and Refund

Once received at our workshop, our watchmakers will inspect the piece for quality assurance before processing your full refund to the original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing